What is so wrong about hiring a receptionist?

Okay something that has really bothered me ever since it came out. You would think after years it would be a little bit more advanced and accurate but it isn't. I am talking about automated phone answering systems. I hate when I call a place and a robot greets me and tells me that I have all these options and to say a word depending on which department I need. For example, I called Sears to ask them about a replacement cabinet and after it goes through about ten options it says to me, "for repairs, scheduling repairs, or inquiry on a warranty, say repairs." I say repairs and the stupid thing says, "I'm sorry, I didn't understand you," then says the lists all over again so I say repair again but a little bit more annoyed, and apparently if you say it in an emotion other than how she says it or you speak in a voice lower than hers, she doesn't understand. So I mimic her voice and she says, "You have requested repairs is this correct? Say yes or no." I say yes and she comes back with this, "Okay I am sorry, I will redirect you back to the main options." THEN STARTS FROM THE BEGINNING. Since when do yes and no sound the same? (besides when we would ask father Brian if we could take his truck for a spin... sorry dad.) After that I started asking her for a bologna sandwich, gluten free pizza and the best of's Olivia Newton John CD, but she didn't understand because she sent me to gardening. Is having an actual breathing person to answer your phone such a problem? Because from now on when an automated machine comes on, I am going to hang up and call someone else UNLESS the first option is "If you would like to be directed to an actual person and not my annoying self, please say real person in any voice or tone you would like." But knowing my luck, I would say real person only for her to reply with "suck it." and then a disconnection.